Resources
Using UXDuty
Step-by-step guides for running scans, connecting analytics, inviting your team and reading results.
Articles
WCAG accessibility: a legal requirement and a Consumer Duty essential
WCAG 2.2 is a legal requirement for the UK public sector and an essential evidence point for Consumer Duty. The disabilities it covers map directly onto the customers regulators worry about most.
Consumer Duty: the cost of non-compliance
Consumer Duty is not a soft obligation. The FCA can fine, restrict and publicly censure firms that fail it - and increasingly, evidence of due diligence is what separates a warning from a sanction.
Where does user analytics fit into UX research?
Analytics shows you where customers hit friction, but only customers can tell you why. How to use the friction finder to find the moments worth asking about, and what to do with the answers.
6 most common accessibility errors
WebAIM research finds 96% of all accessibility errors fall into the same six categories - and have done for the last seven years. Fixing these few would meaningfully lift accessibility across the web.