FAQs

Yes. Give UXDuty a login URL and credentials and it signs in for every page it scans. If sign-in can't be automated, such as single sign-on or a one-time passcode, paste your session cookies instead. A unique link, like a claim-reporting URL, needs no sign-in: add it to a list of specific URLs. Credentials are encrypted and never returned by our API. Audits behind a login are part of Business.

Yes. A free trial gives you everything in Basic, on up to 10 pages of your website, with access for 7 days. Book a demo or contact us to get started.

Vulnerability is a first-class check, not an afterthought. UXDuty flags missing support routes for customers in difficulty, debt-advice signposting on retail credit pages, and asymmetric friction where leaving a product is harder than joining it - all of which the FCA explicitly calls out under PRIN 2A.

The FCA's Consumer Duty - PRIN 2A.3.4R (Products and services), 2A.4.2R (Price and value), 2A.5.3R (Consumer understanding) and 2A.6.2R (Consumer support), plus the cross-cutting 2A.2.8R foreseeable-harm rule. Alongside that: WCAG 2.2 AA accessibility checks, which you add when you set up an audit, and conduct expectations on financial-promotion clarity (rate prominence, representative examples, comparison claims).

Yes, to read each page and its screenshot against the checks. Nothing is accepted on its say-so: every quoted sentence is verified against the text the browser captured, anything the scanner cannot confirm is dropped, and findings stay awaiting review until a person on your team verifies them. Dismissals carry a reason, and your judgements carry into every rescan.

A UXDuty page scan follows links a couple of levels deeper, like a customer would, and searches any PDFs it finds.

Every finding is also checked against the page content and the underlying code: quotes are checked against the text the browser captured, and anything reported as missing is checked against the links, documents and other pages in the scan. Whatever it could not see is not reported as absent, and every finding stays awaiting review until a person verifies it.

One of three ways to pick the pages for an audit, alongside a sample of the site and a list of specific URLs. It uses UX signals from Google Analytics or Microsoft Clarity, with thresholds you set for signals such as rage clicks and quick backs, to uncover the journeys with the most friction. The pages on those journeys become the audit.

When it comes to your digital channels, comprehension and support are fundamental requirements to get right for Consumer Duty. Each audit gives you findings to assign to your team, with PDF, Excel or CSV exports to fit your existing workflow. The PDF contains only findings that have been verified or resolved, so what you report is what your team has agreed. UXDuty gives you the evidence and structure to build on in your board reports.

Each page UXDuty analyses counts once. A first audit and every rescan analyse the same fixed set of pages, so a 100-page website scanned twice a month uses 200 pages.

Counting your pages before you start and re-checking whether a finding is resolved do not count towards your allowance. Only analysing a page does.

Self-managed means your team runs the audits, verifies the findings and reports on them. Managed by us means we rerun the scans every quarter, spend two days reviewing and verifying the findings and present them back to you, and your team gets dashboard access throughout.

Pick the plan that covers your largest website and how often you rescan it. A 200-page website audited once a month uses 200 pages.

UXDuty counts your pages before you start, at no cost, so you can type how many pages to audit, from a handful to the whole website. An audit uses one page of your allowance for each page it analyses.

Basic is built for a sample of your key pages, up to 50 a month. A fuller audit of a website suits Professional, and a full website audit across a large estate is agreed with us on Enterprise.

Add a page pack of 10, 25, 50, 100 or 250 pages to your subscription. If you need more pages every month, a bigger plan is the better fit.

No. Top-up packs are add-ons to a Basic, Professional or Business subscription, and Enterprise pages are agreed with us.

Your plan sets how many pages you can analyse each month, and Enterprise allowances are agreed with us. Larger sites are scanned as a fixed set, so every rescan measures the same pages and the trend stays comparable.

Yes. A usage page in the app shows the pages analysed by every scan, by audit.

All prices are in pounds sterling, ex VAT.