You can read an audit in 30 seconds for the headline, or 30 minutes if you want to dig into every finding. The audit page has three tabs - Overview, Findings and Test details - which appear once the audit has finished.
Every finding sits against one of the four FCA Consumer Duty outcomes - Products and services, Price and value, Consumer understanding, Consumer support - and cites the PRIN 2A rule it relates to, so the path from an observation on a page to a regulatory implication is explicit.
The Consumer Duty score
The gauge on the Overview tab shows the Consumer Duty score as a percentage: how close the audit is to having no findings across the four outcomes. 100% means none were found.
- 80% and above - good.
- 50% to 79% - needs attention.
- Below 50% - poor.
Each outcome is scored on how many findings there are for the number of pages scanned, and the score is the average of the four. Dismissed findings are left out. Severity does not change the score. It improves when a rerun no longer finds something, or when you dismiss a finding that is not real, and it does not move when you re-grade one. The Excel and CSV exports show the same cut-offs as a Low, Medium or High Consumer Duty risk.
If any page could not be analysed, the score is withheld and a banner explains why, rather than publishing a score over pages that were never read.
Findings by status
The Findings panel counts every finding by where it is in review: Awaiting review, Verified, Resolved and Dismissed. Click a count to jump to the Findings tab filtered to it. The reviewing findings guide explains what each one means.
Trend over time
A line chart of findings run by run, which you can switch between Findings (by status) and Outcomes (by Consumer Duty outcome) and group by day, month or year. Every run is kept, so this is where you show that fixes are working. We recommend rerunning the audit on a regular cadence - after each release, or monthly - so trends are visible rather than surprising.
Findings by severity, outcome and category
Three breakdowns sit on the Overview, and each row links into the Findings tab:
- Severity - High, Medium or Low. The scan proposes a severity for each finding, and a reviewer can change it.
- Outcome - which of the four Consumer Duty outcomes the finding sits under.
- Category - who is likely to fix it: Visual, Technical, Content, Commercial or Policy. Policy means nobody edits a page to fix it; it is a decision about the product or the process, and it is where the most serious findings tend to land.
The Findings tab
A table of every finding, with the finding itself, its outcome, category, content type (page or PDF), severity and status. Sort on any column, and filter by outcome, category, severity or status. When an audit has found findings on both pages and PDFs, you can also filter by content type. Click a row to open the finding.
The finding panel shows the screenshot with the evidence outlined in red, a plain-language description, the recommended fix, and the details: the page or document it came from, the Consumer Duty outcome, the PRIN 2A principle it cites and, for accessibility findings, the WCAG success criterion. Each finding also has a reference number that stays the same from one run to the next.
The four Consumer Duty outcomes
- Products and services (PRIN 2A.3.4R) - target-market fit, headline-claim integrity, FSCS protection signalled where it applies.
- Price and value (PRIN 2A.4.2R) - rate prominence, introductory-rate clarity, exit fees, total-cost illustration, representative examples and sourced comparison claims.
- Consumer understanding (PRIN 2A.5.3R) - plain language, acronyms explained, sentence length, passive voice on obligations, document guidance, comprehension checkpoints.
- Consumer support (PRIN 2A.6.2R, read with the cross-cutting 2A.2.8R foreseeable-harm rule) - help availability, vulnerability support, debt-advice signposting, claims pathway visibility, switching and transfer support, symmetric friction between joining and leaving.
Accessibility is not a separate category. If you switched on the accessibility checks, their findings carry an outcome like any other and show the WCAG 2.2 AA success criterion (for example SC 1.1.1 or SC 2.4.6), so engineering can trace them straight back to the standard. An alt-text finding on a product comparison page surfaces under Products and services; a contrast failure on a complaints form surfaces under Consumer support.
Test details
The Test details tab records how the audit was set up, so a reader can see exactly what the findings cover: how the pages were chosen (a sample of the site, the friction finder or specific URLs), how many were audited, how many the website has, and a table of every page. The table separates pages that were Audited from those Not analysed and Not scanned, so a page the scanner reached but the analysis never covered is not mistaken for a clean page. It also shows the number of findings from the first completed run, which stays fixed even as findings are dismissed and rerun.
Where to start
If you've only got ten minutes:
- Look at the score and the trend on the Overview.
- On the Findings tab, filter to High severity.
- Open the first one, read the evidence, and decide whether to verify it, dismiss it, or hand it to whoever fixes it.
All documentation